Millions of people have switched landline or broadband providers in the past two years.
According to Ofcom, around 3.5 million people have made the switch since the introduction of a simplified “one touch” process, which only requires customers to speak to their new provider, not their current one.
This comes as households continue to feel the pressure of rising living costs.
Natalie Black, group director for infrastructure and connectivity at Ofcom, said: "We know that many people feel worried about their bills creeping up, but with a few simple steps some customers could achieve big savings.
"Our advice to everyone with a broadband, mobile, pay-TV or landline contract is to check whether you’re in or out of contract, compare the offers out there, and if right for you then switch and save.
"All the advice you need is at ofcom.org.uk/onyourside."
Ofcom’s research suggests that customers who bundle broadband, landline, and pay-TV services—and are out of contract—could save more than £100 a year by switching to a cheaper deal.
One in three of these “triple play” customers were out of contract last year.
The regulator’s data also shows that 4% of telecoms customers missed a payment last quarter as many struggled with the rising cost of living.
Some one in 10 said they made changes to a service (12%) or reduced spending elsewhere (10%), and 7% cancelled a service.
How to make savings on broadband and landline
Ofcom suggests a number of tips to help save money on your broadband and landline costs, including shopping around for better deals.
Bundling services together from the same provider can also work out cheaper than paying for them individually from different providers.
Additionally, Ofcom recommends matching your broadband deal to what you actually use.
This means avoiding paying for extras that you don’t use, such as extra TV channels, call packages or data boosts.
Is broadband the same as WiFi?
In short, WiFi and broadband are not the same thing.
Hyperoptic explains: "Wi-Fi is a wireless connection between multiple devices and your router, and just one of the ways you can access the internet.
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"Broadband is the actual internet connection afforded by your internet service provider (ISP), which you can access directly via a LAN or ethernet connection between your modem and device."
With broadband in a home, a modem or modem router works as a receiver and allows you to connect to the internet provided by your ISP.
A home may be connected via ADSL (asymmetric digital subscriber line), fibre optic, satellite, or a mobile service like 4G.
Have you changed your landline or broadband provider recently? Let us know in the comments.
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