Thomas Cook has confirmed that all the UK companies in its group have ceased trading, including Thomas Cook Airlines. All holidays and flights provided by these companies have been cancelled and are no longer operating. All Thomas Cook’s retail shops have also closed.

If you are due to depart from a UK airport with Thomas Cook Airlines, do not travel to your UK airport as your flight will not be operating and you will not be able to travel.

If you are currently abroad and your flight was with Thomas Cook the CAA are providing new flights to return you to the UK. These repatriation flights will only be operating for the next two weeks (until October 6). After this date you will have to make your own travel arrangements. From a small number of locations, passengers will have to book their own return flights.

Please note that repatriation flights are only available for passengers whose journey originated in the UK.

All future holidays and flights booked with Thomas Cook are cancelled.

If you are booked on a Thomas Cook Airlines flight, please do not go to your UK airport, as your flight will not be operating. The Civil Aviation Authority’s repatriation programme will not include any outbound flights from the UK.

If you choose to book a new flight with another airline out of the UK, you will not be eligible for a repatriation flight. I have a future booking and have not travelled yet

If your Thomas Cook flights are ATOL protected by Thomas Cook or any company in the Thomas Cook Group your flights are now cancelled. You should make a claim for a refund via the ATOL scheme.

If your Thomas Cook flights are not ATOL protected, your flights are now cancelled and you are not entitled to make a claim via the ATOL scheme, but you may be able to claim from your travel insurer or your credit card issuer or bank.

If you booked an ATOL-protected holiday with Thomas Cook but your flights are with an airline unrelated to the Thomas Cook Group, your flights may still be available, but your accommodation and transfers may not be.

If you have an ATOL protected booking with Thomas Cook, that includes flights operated by the Thomas Cook Group your holiday is now cancelled and you should not go to the airport.

The CAA are making arrangements for refunds to be made on these bookings as soon as possible. Check the CAA website for more information on the refund arrangements by 30 September 2019.

If you booked a holiday with Thomas Cook but your flights are with an airline unrelated to the Thomas Cook Group, your flights may still be available.

You are advised to check with the airline if you are still able to travel. If you wish to travel, you can do so and make a claim to ATOL for the cost of replacing your other travel services.

You are not obliged to use your flights and can instead claim a refund under the ATOL scheme. The CAA suggest you reconfirm your other travel services and ascertain the costs before you travel as your refund cannot exceed the entire cost of your package.

If you make your own arrangements you will no longer have the legal protections that were provided by the Thomas Cook Group because you brought a package holiday from them.

If your package holiday includes Thomas Cook owned accommodation, you may not be able to stay in this. Please keep receipts for any ATOL protected replacement travel services for your ATOL claim. Your ATOL refund cannot exceed the cost of your ATOL protected package. Thomas Cook flights and Thomas Cook Holidays booked through another travel company or travel agent

If you booked a flight or holiday with another travel company or travel agent you should contact them directly about your arrangements. ATOL Claims

ATOL protected passengers with future bookings are entitled to a full refund for their cancelled holiday. The CAA will be launching a service to manage all refunds on Monday 30 September, once the flying operation has progressed. This refund service will seek to process all refunds within two months of receipt of a fully completed claims form.

Further information about the claims process will be available on the CAA dedicated website in the coming days.