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Thursday, 24 April 2014

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We will act on Ladies Night complaints, vows Carlisle races boss

The boss of Carlisle Racecourse has pledged he will act on complaints about the recent Ladies Night event.

Richard Clements photo
Richard Clements

Related: Carlisle Racecourse boss defends Ladies Night event after complaints

Around 5,600 turned up for a female-only race card, fashion show and music – in spite of lashing rain.

A proportion afterwards vented their frustrations online over queuing, the price of drinks, bars being unable to cope and not enough toilets or places to sit down.

In his weekly column in the News & Star, manager Richard Clements says the Durdar course received "fantastic" feedback about the racing together with "numerous" comments - both positive and negative - from spectators via Facebook, Twitter, the News & Star website, directly and a survey sent to advance bookers.

He writes: "However, there were issues which have prompted complaints from attendees, most notably about our indoor facilities which were incredibly busy during a summer evening of persistent rain.

"I can assure everyone that we are taking all these comments on board.

"We do read all the comments and use them as a source of feedback to address the specific points raised, so we are grateful for your views and will be busy making plans for next year to ensure that any specific issues highlighted are not repeated."

To read Mr Clements' column in full, see today's News & Star

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