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Monday, 21 April 2014

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Tax bosses admit Cumbrian woman's £22,000 bill a mistake

A woman ordered to pay £22,000 in outstanding tax has had the demand cancelled, after revenue bosses admitted it was a mistake.

Marian Anderson photo
Marian Anderson with MP John Stevenson

Marian Anderson, of Peel Street, Carlisle, was distressed after receiving a letter from HMRC informing her that the staggering amount had been overpaid in working tax credit.

She contacted Carlisle MP John Stevenson, who immediately spoke to revenue and customs to demand an explanation.

HMRC responded to the MP’s request, apologising for the problems that Ms Anderson had experienced in her dealings with them.

The letter stated: “It is clear we have not handled her tax credits claim as well as we should have, and that we have failed to provide the level of service which she is entitled to.”

It also confirmed the outstanding overpayment being shown on her account was incorrect, and they have removed it from her record.

Mr Stevenson said: “Ms Anderson was understandably shocked and worried as the amount of money concerned was considerable.

“Although the mistake by HMRC should not have occurred in the first place, I am pleased I was able to rectify the issue for Ms Anderson.”

Ms Anderson added: “I could not understand how HMRC had come to the conclusion that I owed any money, especially an amount that large.

“It is a relief that this issue has been rectified and HMRC have admitted that the error was theirs.”

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