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Wednesday, 23 July 2014

Cumbria police fear customer calls to banks intercepted by crooks

Bank customers have been warned not to give out their personal information over the telephone after an elaborate scam was reported to the police in Carlisle.

Cumbria police believe criminals have managed to divert calls made by some customers to their banks since February 8.

Officers are investigating three incidents where bank customers have been asked to contact their bank.

They have then telephoned what they believed was their bank, and the call taker has then recorded personal information, following which significant funds have been stolen from their accounts.

Officers continue to investigate how the offenders have managed to intercept the victim’s telephone calls.

They are urging people to be cautious when they receive any requests to contact their banks, and consider visiting their local branch if they are at all unsure to seek verification, or by asking to speak with a member of staff they have previously dealt with during legitimate business.

DS Peter Goulston said: “I would ask that people take great care when speaking about financial information over the phone.

"If you do need to ring your bank, and have recently had a call from someone claiming to be from your bank, I would urge you to call them on a different phone and on a number you know to be correct.

“It is also very important that people shred any personal paperwork before disposing of it. It is always better to be safe than sorry.”

Anyone with information which may help officers progress the investigation is urged to contact Cumbria police on 101 or Crimestoppers anonymously on 0800 555 111.


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