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Saturday, 02 August 2014

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Cumbrian care home improving but more steps required

A west Cumbrian care home has made good changes but inspectors have ruled further steps must be taken to improve.

Solway House photo
Solway House, Maryport

The Care Quality Commission looked at a number of different basic standards within Solway House, in Solway Terrace, Maryport, and ruled it was largely well-run.

Inspectors spoke to about one-third of the people who use the service, and found “all of them were very complimentary about Solway House and the care they received”.

One resident labelled it “excellent”, another described it as “home-from-home” and a third person insisted: “This is a good home, excellent and we are very well catered for here.”

Staff said they were like one “big family” and were also positive about their employer, describing the management as supportive and very approachable.

The inspectors’ report said: “Following our last inspection of this service we had asked the manager to make improvements in some areas. We found the manager had mostly carried out this work.

“On our visit we found the home to be clean, tidy and odour free. We did not receive any concerns about the cleanliness of the home from anyone we spoke to.”

Despite all of the positive comments, the CQC did raise some concerns and ordered the home to make improvements in areas relating to reducing the risk of infections and the way in which it stores and handles residents’ medication.

The inspectors’ report stated: “We had asked the provider to make improvements to the way in which infection control and prevention was managed and monitored.

“We found that some improvements had been made. However, the provider’s policies and procedures with regard to infection control and prevention were not up-to-date and did not refer to current good practice guidance.”

It ruled that the home did not have effective systems in place to assess the risk of – or to prevent the spread of – infection.

“We looked at the ways in which medicines were managed,” the inspectors added. “Although some improvements had been made there were areas that needed attention.

“We found some medicines were not stored appropriately and found items in the medication trolley that should not have been stored there at all.

“The provider needed to review their medication policies and procedures to make sure medicines were handled safely.”

The home was inspected on February 20 and the report was made public at the beginning of April.

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