WE shared the news that a gig-goer slammed a ticket company's policy after not receiving a full refund following the cancellation of The Waterboys’ performance at the Sands Centre in Carlisle.

Reinforced autoclaved aerated concrete (Raac) in the auditorium, which was initially found in 2019, forced Cumberland Council to abruptly close the venue after a change in government legislation last month.

Steve Bartlett purchased tickets through the ticket website See Tickets, which responded to his complaints and said it provides a service, for which the booking fee pays for.

Here's how readers reacted to the news.

Derrick Dez Dawson said: "I had a gig in Newcastle cancelled the day before it was scheduled. Had hotel and trains booked, lost loads."

Ally Marshall said: "You don’t get the booking fee back just the price you paid for the ticket."

Amy Claire Leigh explained: "Booking fees are never refundable because venues don't sell their own tickets - they use ticket agents. I've had heaps of gigs cancelled e.g. Libertines at Blackpool as the Empress Ballroom ceiling was dangerous, and have never received a booking fee back."

She also added: "It clearly states it's not refundable under any circumstances - it's a fee for processing the booking, it isn't part of the entry fee."

Several other readers said they had not received their booking fees back. 

A web user said: "When I made exactly this point a few months ago after a gig was cancelled, probably because of dismal ticket sales, I was roundly criticised and told that it's only a few pounds."