FOR the second year in a row, Carlisle-based H&H Insurance Brokers has received the Feefo Platinum Trusted Service Award.

Rated by genuine customers, this accolade is an independent seal of excellence which recognises businesses who deliver exceptional experiences. Trusted Service was created by Feefo and is awarded only to companies that use Feefo to collect real reviews and insights.

This year, to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic, the criteria has been adjusted. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019.

Paul Graham, Managing Director of H&H Insurance Brokers, said: “We are all absolutely thrilled to receive this highly-regarded accreditation once again from Feefo. To receive this Platinum award for the second year in a row is an incredible honour, and the team should be so proud because it is based purely on the feedback of our clients.”