STAFF at Copeland council are now equipped to support people at crisis point.

Teams from the housing, council tax and benefits departments have been trained in Mental Health First Aid.

Gemma Coward, senior housing options advisor at Copeland council, said: “Often our customers have hit rock bottom and can suffer serious a range of mental health issues including depression and anxiety, as a result of their current situation. Therefore, it is vitally important that we understand how to work effectively and sensitively with those that are suffering.

“The training gave me a deeper understanding of the complex issues that surround mental illness. It also taught me how to communicate more effectively with our customers and colleagues.

“We work side by side with agencies set up to support people with mental illnesses and the course also enables me to recognise the signs and signpost early on, in the hope of preventing people reaching a crisis point.”

Staff undertook a two-day intensive course provided by Mental Health First Aid England (MHFA) which included: raising awareness and recognising the signs of mental illness, developing a better understanding, reducing the stigma and dealing with those who have depression and anxiety.

The group was also taught how to communicate effectively with those suffering from mental illness and which organisations to signpost sufferers to.

Mike Starkie, Mayor of Copeland, said: “I’m delighted to see colleagues once again going above and beyond in their line of duty.

“These teams are passionate about providing the best service possible for all of our customers and this training is just another example of them pushing to better understand the complex needs of our residents.

“I’m enormously proud of all those who took part in the training and am sure that residents will feel the benefit of this for years to come.”