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Thursday, 31 July 2014

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Staff turned failing Cumbrian care home around

Delighted staff have been praised for their kindness and dedication after transforming a failing care home.

Hames Hall photo
Staff and residents at Hames Hall

The News & Star last year revealed that the safety of at least one vulnerable resident at Hames Hall Residential Care Home had been “compromised”.

Inspectors from the Care Quality Commission were so concerned about the situation at the home in Gote Road, Cockermouth, that they took enforcement action.

Since that report was published, the previous manager has left and major changes have been implemented.

Proprietor Chris Root told the News & Star that there has been “an awful lot of work” going on at the home, and he is dedicated to transforming Hames Hall into the county’s top care home.

The most recent visit by the watchdog found that the home was now meeting five out of the six basic standards which it assessed.

However, the lack of a permanent manager – a temporary manager is back in place after the most recent manager left for personal reasons – concerned inspectors.

They said that the recent departure of “other key figures in the staff team” also raised issues over staff retention.

The report states: “We judged that the provider had made good attempts to ensure that the home was well-managed, but we saw that there were a number of issues that called into question the leadership of the home in the weeks prior to our visit. We judged that potentially these matters could be harmful to service users.

“We had plenty of evidence to show that the provider and the previous managers had started on the process of recruitment and induction.”

Elsewhere the picture was far brighter, as inspectors praised the quality of food and found that staff were respectful, kind and caring and listened to the people in their care.

It stated: “We found that the staff had listened to the requests of people in the home and they allowed people to be as independent as possible. We saw that where people had asked for different activities this had been acted upon and new activities started.”

In fact, activities include a gardening club, chess club, singalongs and even a conversational French club.

Mr Root said: “We are committed to making sure Hames Hall provides the highest quality and best of service to the people who live there.

“Our priority is to make sure everybody gets the care and everybody’s needs are properly looked after.”

He continued: “Our ethos is to support the wider family too, so family and friends are every bit as much of a priority as the people living at Hames Hall.

“We will commit whatever it takes to make sure Hames Hall is the county’s top care home. We won’t hold back on any resources.”

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