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Wednesday, 17 September 2014

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Report praises boss of west Cumbria care home

A manager has been praised for inspiring confidence both with her staff and among the residents of the care home she works at.

Harbour View Care Home, in Bransty Road, Whitehaven, was the focus of a routine but unannounced inspection which praised the way it was run and the positive, caring attitude of the staff.

The Care Quality Commission routinely visits homes as part of its capacity as health and social care watchdog.

The results of the latest visit heap praise on all who work there, but especially the manager.

The report states: “When we spoke to people in the home they told us that they had confidence in the manager and thought the home was well run.

“They said of the manager that she ‘ran a tight ship’ and said she was ‘firm but fair with staff’.”

It added: “Staff also reported that they were part of a team that worked together and this benefited the people in the home.

“Some staff told us the manager had given them confidence and support to develop in their role and they had gone on to gain qualifications and do training they never thought they would.”

Inspectors noted the close relationship between staff and individuals within Harbour View, which led to “warm and caring interactions”.

The previous inspection, last January, had raised some concerns but these were all found to have been resolved and management had made efforts to ensure all staff had received a number of training sessions to ensure that people’s privacy, dignity and independence were respected.

The report concludes: “People also made the point that the staff knew them as individuals and this included their likes and dislikes. Everyone we spoke with was positive about the way the staff team supported them.”

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