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Wednesday, 30 July 2014

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Praise for Carlisle-based home care company Mears

A Carlisle home care company has been awarded top marks for the way it looks after its clients.

Mears, a leading provider of home care and support services, was assessed on five key standards by the Care Quality Commission (CQC), the body that inspects and regulates care services in England.

Inspectors looked at the local team of more than 80 care workers who provide home care services, rehabilitation care and supported living to more than 150 people of all ages and abilities.

Mears was given the thumbs up on all standards, which were:

  • treating people with respect and involving them in their care;
  • providing care, treatment and support that meets people’s needs;
  • caring for people safely and protecting them from harm; staffing;
  • quality and suitability of management.

A report by the CQC, states that all users were pleased with the service they receive, with one person telling inspectors that staff are “100 per cent absolutely brilliant, always on time, courteous and professional”.

It was noted that Mears had comprehensive assessments in place for identifying people’s needs, health issues and their likes and dislikes. Care plans were created with service users, were up to date and well thought out.

One staff member told the inspectors that they treated people the way they thought their own grandmother would like to be treated.

Another service user said: “They’re grand!” and added: “They are much better than other agencies, they’re top of the list!”

Jackie Treleven, business manager for Mears (Cumbria), said: “Our care workers work so hard in our community to ensure the highest quality of care for people in and around Carlisle.

“Supporting people in their own homes to lead independent lives is our priority and we are delighted to have passed this assessment with top marks, which is a testament to our staff.”

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