Network crash leaves O2 customers without mobile phone signal
Last updated at 16:02, Thursday, 12 July 2012
O2 says it has restored full service to all customers affected by a major loss of service.
The firm tweeted: "Our tests show that 2G and 3G services are now back for all affected customers. Let us know?", more than 24 hours after the network received the first reports of problems.
A spokesman said all users should restart their phones while those with smartphones who had turned off their 3G service could now reconnect.
The company offered no further word on compensation after earlier saying that it was "focusing on getting full service resumed for all of our customers".
Engineers worked through the night and today to fix the fault with one of the network's systems which meant some mobile phone numbers were not registering correctly.
They restored 2G access earlier today and told customers with smartphones to turn off their 3G data to allow them to make calls and send text messages through the repaired network.
Tesco, which uses O2's masts for its Tesco Mobile network, confirmed that some of its customers were also affected.
Consumer group Which? urged anyone who lost service to log any costs they incurred to claim compensation.
The watchdog's executive director Richard Lloyd said: "We want to see O2 offer compensation to all customers who have been hugely inconvenienced by this service blackout and have been paying for a service they cannot use.
"People should also keep a log of any costs they incur to help with any claims for compensation."
Michael Allen, director of IT service management at technology performance company Compuware, said: "Not being able to make a call will be as serious to many people as not being able to take cash out of the bank.
"Unfortunately, these problems will only continue to increase unless organisations take a fundamentally different approach to the way they manage the performance of the IT systems we rely on to go about our day to day lives.
"O2's ability to deliver a service to customers will rely on hundreds of different components, systems and applications working in harmony. This can make preventing these types of service disruptions difficult as well as finding the root cause time consuming."
First published at 10:34, Thursday, 12 July 2012
Published by http://www.newsandstar.co.uk
Have your say
I cannot hear anyone on connecting calls. Some signal crash must be the cause after the high winds
i can text and receive texts but can't make phone calls or receive any
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