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Sunday, 26 October 2014

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Cumbrian care home let down by basic standards

A BUPA-run care home has been found to be failing its residents in some basic standards.

mbbeacon edge
Beacon Edge

Beacon Edge Specialist Nursing Home, in Penrith, has had consistently good reports from watchdog inspectors for the past few years, but they were less impressed this time.

A team from the Care Quality Commission (CQC) visited the home on July 10 for a routine inspection, and found that care and treatment were not planned and delivered in a way that was intended to ensure people's safety and welfare.

It was also criticised for low staff numbers.

The report highlighted particular concerns in the care given to some of the home’s more vulnerable inhabitants.

It states: “We observed staff supporting people in a caring and compassionate manner. However, we did see that some people, who were not able to communicate as well, were sometimes not spoken to for long periods.

“We saw that regular reviews of people's care plans had taken place,” it continues. “These reviews contained important information about people's care and welfare.

“However, we came across several examples of where this information was not being used to inform new updated care plans.”

One example highlighted was the case of a resident who had been visited by an occupational therapist after a fall, with various suggestions made to reduce the risk of further incidents.

Inspectors found the care plan had not been reviewed until 32 days later.

The report also says: “We spoke with nine members of staff and asked all of them if they had read all of the care plans. Without exception all staff admitted to not having read all of the plans.”

While the staff were praised frequently throughout the report, inspectors did rule that there were not enough qualified, skilled and experienced staff to meet people’s needs.

“We saw that the staff worked quickly and efficiently and also took time out to speak with people,” their report says. “However we did observe that one person was not spoken with for a full 30 minutes despite sharing a table with a member of staff.”

A spokeswoman for the home said: “The health and wellbeing of our residents is our absolute priority. We welcomed the comments and have acted immediately by putting in place a process to regularly monitor care plans and the care we give to our residents.

“We have also altered our meal times to ensure staff can still help residents with eating, and be available to care for residents elsewhere in the home. We continue to work closely with our partners to ensure the highest standards of care.”

Beacon Edge hit the headlines earlier this year, after three care workers admitted abusing vulnerable residents. The trio are due to be sentenced later this year.

A CQC inspection in the wake of the allegations and the most recent visit found no further evidence of maltreatment or abuse.

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