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Monday, 15 September 2014

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Carlisle dad takes on Blockbuster for £350 refund - and wins

It was David versus Goliath all over again as one man took on the might of a national entertainment chain – and won.

Blockbuster photo
Message: Kevin Best outside Blockbuster

Kevin Best staged a solo protest outside the Blockbuster store in Old Raffles Parade, Carlisle, yesterday morning in a desperate bid for justice.

The dad-of-four took the drastic action after forking out £350 on a brand new PlayStation 4 games console from the retailer. But he was told he wouldn’t be getting the console – which he had bought as a surprise Christmas present for his children – or a refund, after the firm confirmed it was poised to enter administration.

Cleaner Kevin armed himself with a homemade banner yesterday which read: “Blockbuster owe me £350 for a pre-ordered PS4 but I can’t get my money back. Do not trade with them unless they honour the debt please.”

The 41-year-old, of Mount Pleasant Road, Currock, told the News & Star: “I paid a £20 deposit in July and paid the remaining £329.99 off a few weeks later.

“But then I found out they [Blockbuster] were going into administration, so I went into the store asking for my money back but I was told I had to write to the company headquarters.

“I wrote explaining what had happened and sent copies of receipts, and have repeatedly tried calling them but haven’t heard anything back.”

Kevin was told he could have in-store credit to cover the amount he had paid, but he was adamant he wanted the PlayStation as it was a gift for his whole family.

“It was going to be the main entertainment system in the house,” he added. “I want my money back and this protest is my last resort.”

However, soon after the News & Star arrived to cover Kevin’s protest, the store manager quickly refunded him the full amount.

Kevin, who had planned to sit outside the store all day, said afterwards: “I’m ecstatic – I thought I would be here a lot longer.

“I would do it again though. £350 is a lot of money which I can’t afford to lose.”

Another disgruntled Blockbuster customer, Adam Sibley, staged an identical protest in his local store in Dunstable, Bedford-shire, on Friday.

A Blockbuster spokes-woman said the firm would honour refunds for pre-ordered products but advised customers to write to its head office.

She added that the Currock store was due to close if a new buyer wasn’t found for the business.

Have you been affected by Blockbuster going into administration? Contact the News & Star on 01228 612665 or email news.carlisle@cnmedia.co.uk

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